COVID - 19 UPDATES
Under Victorian Government COVID-19 restrictions, we are able to take tour bookings and enquiries from the 18/02/2021. With all our tours we will require all customers to follow the Government health guidelines and please do not participate in any public activities if you are experiencing any cold or flu like symptoms. If you are unsure of what may be a symptom of COVID-19, you can self-assess using the Department of Health and Human Services (DHHS) online tool by clicking here.
Q.1: Are we currently operating?
A: We are able to take tour bookings from the 18/02/2021. We can take enquiries. All bookings will all follow the Victorian and Federal Government restrictions.
Q.2: What is Dianne's Venture Tours doing to keep the customers and staff safe?
A: - Our Mercedes Valente vehicle is completly cleaned and sanitised after each tour.
- Each customer is temperature checked and provided with hand sanitiser disinfectant wipes and masks and gloves are available if required.
- Each customer is to provide their name and contact details at the start of the tour, before boarding the vehicle. This helps with contact tracing should it be required.
Q.3: How many customers can we have in one tour?
A: To assist with social distancing with the driver and customers, the front seat will not be available and will not be used. All customers are to be seated in the rear of the vehicle.
Mercedes Valente - instead of 7 seats there will only be available 6 seats in the rear.
We are only operating with pre booked small groups only and not taking any public tours, to help minimise the spread of transmission to unknown parties.
Q.4: What is open on Phillip Island?
A: As from Thursday 18 February 2021, all of Victoria is open, however everyone has to follow the Victorian Government guidelines.
Face coverings will continue to be compulsory indoors and outdoors in close contact with others.
Q.5: What happens to your payment if you need to cancel due to the COVID-19 restrictions
A: We are being very flexible in these challenging and difficult times. All customers have to pre book tours and give plenty of notice for your tour booking. As soon as you book you are to pay a 50% deposit and please read the terms & conditions when the balance is to be paid.